Help logging in

Sorry you’re having trouble getting into Relevant. Below are some tips and suggestions. If you’re stuck, we suggest contacting your health center’s IT team, or the person/team that manages Relevant at your health center. For security and compliance reasons, Relevant cannot typically assist individual users in gaining access to the system.

Not sure who manages Relevant at your health center? Email support@relevant.healthcare and we’ll let you know.

Logging in with Microsoft

If your login screen says “Log in with Microsoft,” your health center has configured single sign-on (SSO) for Relevant. This means you don’t need a separate password for Relevant.

If you’re getting an error when logging in with Microsoft, contact your health center’s IT team or your health center’s Relevant admins. Tell them you’re having trouble logging in, include a screenshot of the error, and ask them to confirm the following:

That you have a user account in Microsoft Entra
That you have a user account in Relevant
That your user account in Relevant is “active” (not deactivated)
That the email address of your Microsoft Entra account matches the email address of your Relevant account (variations in uppercase or lowercase are acceptable)

Your health center’s IT team may also need to add you to a specific list of users or a specific “security group” within Entra, which has been configured to allow access to Relevant. Whether this is necessary depends on how your health center’s IT team has configured SSO for Relevant within Microsoft Entra.

Please share our Configuring Single Sign-On guide with your health center’s IT team. The guide includes detailed configuration instructions, an FAQ, and troubleshooting tips with screenshots and explanations of the most common errors.

Logging in with username and password

If your health center provides the option to log into Relevant with a username and password, enter them in the space provided. If you’ve forgotten your password, click the “I forgot my password” link and generate a password reset.

Check your email for a password reset link
If you can’t find it, check your spam and junk folders

If you’re still having trouble, contact your health center’s IT team or your health center’s Relevant admins. Tell them you’re having trouble logging in, include a screenshot of the error, and ask them to confirm the following:

That you have a user account in Relevant with the correct email address
That your account in Relevant is currently active (not deactivated)
That password-reset emails from Relevant are not getting filtered in organization-level spam filters